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Frequently asked questions

How do I purchase a course?

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have selected to the cart and complete
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Each course you select will auto add to
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What are my payment options?

You can purchase all courses online using a credit card through our secure checkout process.

If you are a US Citizen, you can apply for financing with Affirm. If approved, you will get access to the materials right away.

If you would prefer to pay by PayPal or bank transfer please email

Payment plans are available, however, you will not have access to the online course, or be able to attend webinars or workshops until payment is made in full.

How will I access my courses?

Z-Health University is the online learning platform designed to make your ongoing work with the Z-Health curriculum as easy and beneficial as possible. Upon your first purchase from Z-Health, you will be sent an email with instructions to set up your account. 

How do I complete a certification?

Our certification process is available completely online. After you complete a course purchase, you will be granted access to all course materials in your Z-Health University account. Use your course videos and materials to assist you as you watch through the course. After you complete the course, the exam will be available to complete.

Can I get CEU's for attending your courses?

The Essentials of Elite Performance course is pre-approved for continuing education credits, and you can find the updated list and credit amounts here

The Essentials course and all other courses can be submitted to your certifying organization to petition for credits. We have had many trainers successfully petition their organization for credits. If you need any additional materials from us for the process after you have contacted your organization please reach out to

Do you offer a military/LEO discount/First Responder discount?

Yes. We offer a 10% discount for all courses to military families and first responders. Please contact to register for a course with this discount.

Do you offer refunds?

Once a course has been purchased and digital access has been granted, we do not offer refunds or transfers. The intellectual property within the online materials is not able to be returned.

Do I have to complete the courses in a certain timeframe?

The courses are self-paced, so you can move through the material at your own pace. Included with your purchase is the option to attend webinars, and we have options to join the webinars throughout the year.